The Original Custom Bobble Head Company

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Most Frequently Asked Question

Following are the answers to the most asked questions from our customers. Some of them might have answered your questions. If not, please feel free to contact us at service@bobbles.com.au. All the emails will be replied within 4 working hours.

 

Products

 

What’s the turn around time of a bobble head?

The turn around time of a bobble head is 7 business days to 2 months depending on how rush you need the item. Following is the details of the time frame and delivery+ rush sculpture service rates

 

Standard(2 months with proofing) $18.00
Slightly Rush (5-6 weeks with proofing) $25.00
Rush (3-4 weeks with proofing) $35.00
Very Rush (15 business days with proofing) $55.00
Extremely Rush (10 business days without proofing) $70.00
Wow, I need it now (7 business days without proofing) $90.00

 

Do you accept other payment besides Paypal?

Other than Paypal, you can also pay your order by credit card. It will be processed at Paypal platform but you DON'T need a Paypal account to complete the payment. Please click here for more info.

 

What’s the size of the bobblehead?

All the standard bobbleheads sizes are between 6.5 and 7.5 inches. As all the bobbleheads are custom made and 100% hand craft, slight size tolerance will be considered as allowance. If you like to make your bobblehead in bigger or smaller sized, just feel free to let us know, we will exclusively make the custom size bobblehead for you.

 

What’s the weight of the bobblehead?

The actual weight of the bobblehead depends on the type of the bobbleheads, single or double bobbleheads. Besides, the accessories like car or motor will affects the weight. Basically, the weight of a single bobblehead is about 350 G.

 

What’s is the bobblehead made of?

All the bobbleheads are made of high quality polymer clay which is colourful and Eco-friendly.

 

Does the head bobble?

Yes, all the bobbleheads are assumed to have their heads bobbling. Unlike other suppliers who charge extra fee for a bobbling head, we make all the heads bobbling for free.

 

What’s a Decal?

Whenever you like to have a tattoo, logo or special symbol on your bobblehead, we will use a Decal to print it on the item. All you need to do is to send us a clear picture. The artist will make it the highlight of the owner’s identity.

 

Shopping

 

What if I can’t choose the right skin/hair colour of the person?

No worries, just choose the similar colours and leave your message on the “ special comment and instruction” box, the artists will make the colour as per your instructions and photos.

 

What if my photos are too big to upload?

In this case, please skip the uploading step and send the photos to service@bobbles.com.au


How many photos I have to send?

One front view and side view photo are preferable. If there are not that many photos available, only a front view photo will be good to go.

 

I have some special requests on my order

If you have any special ideas on the order, just feel free to write them down on the “special comments and instructions” box during the checkout.

 

Can I pay by my credit card?

Sure, you can pay by credit card via the Paypal platform. It’s easy and secure.

 

Bobblehead customization

 

Can I change the uniform of the football bobblehead?

Sure, just send us the picture of the uniform for reference, but change of clothes colour and post will subject to additional charge of $20, because, in this case, the artist can’t use the premade body and have to sculpt a new body.

 

Can I change the pose of the bobblehead?

Sure, just send us the picture of the post for reference, but it will subject to additional charge of $20, because, in this case, the artist can’t use the premade body and have to sculpt a new body.

 

Can I add an accessory on the bobblehead?

Yes, please write it on your comments and send us a picture for reference. Small items like book, glasses and hats will be free. We only charge for the big accessories like chair, guitar, pets etc.

 

Can I design the bobblehead from head to toe?

Yes, just click the design my bobble category and start designing your bobblehead from head to toe.

 

Can you make another expression instead of smiling?

Yes, just send us a photo for reference, the artist will make your expected expression.

 

Proofing

 

How many proofs I will receive? Can I make change on the proof?

You will receive a complete proof once the sculpture is completed. Normally, 95% of the customers will give their approval on the first proof. If you are satisfied with the outcome, we will have it baked and shipped. If you are dissatisfied with it, just point out what’s makes the bobblehead doesn’t look like the real person, we will make the modification as per your comments,  and send you new proofs, till you are satisfied with the item.

 

Shipment

 

Where can you ship to?

Worldwide, with the efficient logistic service from DHL and FedEX, we ship items worldwide easily.

 

How long is the shipping time?

It depends on your location. Normally to Australia and New Zealand, the shipping time is 1-2 days. Logistic speed will slow down 1-2 days during the Christmas sales peaks ( Dec 15th - Dec 25th )

 

Can I combine the shipment if I place multiple orders?

Yes, just inform us with your order#, we will pack the items in the same package and ship to the same address.

 

What if the bobblehead got broken when it arrives at my door?

We have a very low incident rate of breakage. Each bobblehead is carefully wrapped by PEP foam film and packed in a foam protected hard box.

 

Pricing & discount

 

What’s the price of a bobblehead?

The price of single bobblehead starts at $79 and double bobbleheads start at $158.

 

Can I get a discount for bulk order?

As all the bobbleheads are handmade, not produced by machine, we only offer discount on orders of 10+ units.